Help & safety

In Italy €6.90 with a tracked courier, delivered in 2–4 working days. Over €99, shipping in Italy is free. Express shipping €12.90, in 1–2 days. Elsewhere in the European Union from €14.90. You see the exact cost in the cart, before you pay.

Poste Italiane, BRT, DHL, and UPS, always tracked: when the parcel leaves we send you the link to follow it.

Yes, across the European Union: choose the country in the cart and you see the cost straight away. For Switzerland, United Kingdom, Norway, Liechtenstein, and Iceland, shipping is by quote: write to us with the form below.

No, you can order without an account. After ordering you can create one with one click, if you want to find your orders, addresses and returns again.

We write to you at every step: confirmation, preparation and dispatch, with the courier's link. If you have an account, you'll also find everything in “Orders”.

The item isn't in stock: you order it now and we ship it as soon as it arrives. We don't give dates: we write to you as soon as we know the shipping date. If it hasn't arrived within 30 days of your order, you can cancel and get a full refund.

14 days from delivery. You request it from your account, in “Returns and exchanges”: choose the items and the reason and you get the instructions straight away. Ordered without an account? Open the link in the confirmation email and create an account or link the order.

You do, with the courier you prefer. If the item arrived damaged, faulty, wrong or different from the description, the return is on us: after looking at the photos we refund the shipping too.

With the same payment method, within 14 days of your request, as soon as we receive the parcel or proof that you sent it.

Yes: in the request choose “Exchange”. The new variant, if it's available at the same price, is set aside and ships as soon as your parcel arrives, at no cost. Otherwise we refund you and you can reorder.

Supplements, feed and hygiene products once the seal is opened, made-to-measure or personalised products and perishable products. The full list is in art. 9 of the Terms of sale.

With card (Visa, Mastercard, Maestro, and American Express), Apple Pay, Google Pay, “Pay by bank”, and “Bank transfer”. You enter your card details on the protected payment page: we don't see or store them.

Choose “Bank transfer” at payment: after ordering you see the IBAN, account holder, amount and reference, and we also send them by email. We hold the order for 7 days and confirm it as soon as the transfer arrives: usually in 1–2 working days, in a few minutes if it's instant.

Yes, with Klarna in 3 interest-free instalments, for orders from €35 to €1,500. You choose it at payment; approval is up to Klarna.

We work under Italy's flat-rate scheme, so we don't charge VAT. On orders over €77.47 the law requires a €2 stamp duty: you see it in the summary before paying.

On the product page you'll find the available sizes and, when there is one, the size chart. If you've saved measurements in “My horses”, we suggest the right size. Not sure? Write to us: you'll get an answer from people who use these products every day.

Yes, in “My horses” in your account: size, rug, bit, girth and boots. On product pages we suggest the size, and in the shop you find the products that fit them.

Payments go through an authorised payment institution: the platform collects, keeps its commission and pays the rest to the seller. On the marketplace and for horse sales, the seller's share stays locked until delivery is confirmed.

Funds are held until the agreed condition (e.g. vet check or delivery) is confirmed. Only then are they released to the seller.

Register and complete your profile: KYC verification is required to receive payouts. Professionals also get the 'Verified' badge.

Publishing a listing is free. When you sell, we keep a commission: 10% up to €50, 8% up to €200, and 6% above. While you write the listing you already see what you'll receive.

Not to everyone yet: we're testing payments and checks with the first sellers. On the marketplace page you can ask for an alert: we'll write to you when it opens.

On the sign-in page use “Forgot your password?”: we send you a link to choose a new one, valid for an hour. You can also sign in without a password, with a link by email.

In “Profile and security” you can turn on two-step verification: when you sign in we also ask for a code from your phone's app. There you can also see the connected devices and sign them out.

In “Profile and security”: from “Your data” you download a file with everything the account contains; “Delete account” closes it after 14 days, during which you can change your mind. Orders and invoices are kept for tax obligations.

Use the Report page: you can submit anonymously, with photos and geolocation. We route it to the relevant authorities.